About the qualification
The awarding body for this qualification is ProQual.
The Level 2 Certificate in Principles of Customer Service qualification will build on knowledge of the principles of customer service to understand the links between good customer service and customer loyalty, as well as how these factors affect the organisation in terms of reputation and image. Candidates will learn different communication techniques and how to identify and adapt communication styles and techniques that can use to resolve problems.
£320 + vat
Bookings made by phone or email are provisional only. We must receive a completed booking form and 50% of the qualification fee before we will register any learner with the awarding body.
The remaining balance for the qualification will be invoiced eight weeks from enrolment.
There are no specific entry requirements to study for an NVQ, but you will need to be in a job or work placement that allows you to develop the skills needed to complete your qualification.
Prime Qualification will carry out an initial assessment of learner skills and knowledge to identify any gaps and help plan the assessment.
Download the syllabus:
A portfolio of evidence is collated with support from an allocated assessor to demonstrate achievement of the learning outcomes and assessment criteria for each unit. Evidence can include:
– Observation report by assessor
– Professional discussion
– Witness testimony
– Candidate product
– Record of oral and written questioning
– Recognition of prior learning