Level 2

The awarding body for this qualification is ProQual.

The Level 2 Certificate in Principles of Customer Service qualification will build on knowledge of the principles of customer service to understand the links between good customer service and customer loyalty, as well as how these factors affect the organisation in terms of reputation and image. Candidates will learn different communication techniques and how to identify and adapt communication styles and techniques that can use to resolve problems.

£320 + vat

Bookings made by phone or email are provisional only. We must receive a completed booking form and 50% of the qualification fee before we will register any learner with the awarding body.

The remaining balance for the qualification will be invoiced eight weeks from enrolment.

There are no specific entry requirements to study for an NVQ, but you will need to be in a job or work placement that allows you to develop the skills needed to complete your qualification.

Prime Qualification will carry out an initial assessment of learner skills and knowledge to identify any gaps and help plan the assessment.

Download the syllabus:

ProQual Level 2 Certificate – Principles of Customer Service

A portfolio of evidence is collated with support from an allocated assessor to demonstrate achievement of the learning outcomes and assessment criteria for each unit. Evidence can include:

– Observation report by assessor

– Assignments/projects/reports

– Professional discussion

– Witness testimony

– Candidate product

– Worksheets

– Record of oral and written questioning

– Recognition of prior learning

The awarding body for this qualification is ProQual.

The Level 2 Diploma in Customer Service qualification provides a nationally recognised qualification for anyone working in a customer-facing role. The qualification includes two visits from an assessor to observe customer service activities and candidates will learn how to reflect on their own personal development when working in a customer service role.

£320 + vat

Bookings made by phone or email are provisional only. We must receive a completed booking form and 50% of the qualification fee before we will register any learner with the awarding body.

The remaining balance for the qualification will be invoiced eight weeks from enrolment.

There are no specific entry requirements to study for an NVQ, but you will need to be in a job or work placement that allows you to develop the skills needed to complete your qualification.

Prime Qualification will carry out an initial assessment of learner skills and knowledge to identify any gaps and help plan the assessment.

Download the syllabus:

ProQual Level 2 Diploma – Customer Service

A portfolio of evidence is collated with support from an allocated assessor to demonstrate achievement of the learning outcomes and assessment criteria for each unit. Evidence can include:

– Observation report by assessor

– Assignments/projects/reports

– Professional discussion

– Witness testimony

– Candidate product

– Worksheets

– Record of oral and written questioning

– Recognition of prior learning

The awarding body for this qualification is ProQual.

The Level 2 Diploma in Business Administration qualification aims to give an introduction to a business administration role including planning administrative activities, handling mail, reception duties, managing diary systems and producing business documents.

£1250 + vat

Bookings made by phone or email are provisional only. We must receive a completed booking form and 50% of the qualification fee before we will register any learner with the awarding body.

The remaining balance for the qualification will be invoiced eight weeks from enrolment.

There are no specific entry requirements to study for an NVQ, but you will need to be in a job or work placement that allows you to develop the skills needed to complete your qualification.

Prime Qualification will carry out an initial assessment of learner skills and knowledge to identify any gaps and help plan the assessment.

Download the syllabus:

ProQual Level 2 Diploma – Business Administration

A portfolio of evidence is collated with support from an allocated assessor to demonstrate achievement of the learning outcomes and assessment criteria for each unit. Evidence can include:

– Observation report by assessor

– Assignments/projects/reports

– Professional discussion

– Witness testimony

– Candidate product

– Worksheets

– Record of oral and written questioning

The awarding body for this qualification is ProQual.

The Level 2 Diploma in Team Leading qualification aims to give an introduction to the roles and functions of a team leader and explores issues such as accountability, authority limitations, motivating teams and monitoring their work. Candidates will learn how to plan their own personal development. The qualification includes one visit from an assessor to observe customer team leading activities.

The qualification includes one visit from an assessor to observe team leading activities and candidates can achieve the remaining qualification by distance learning.

£890 + vat

Bookings made by phone or email are provisional only. We must receive a completed booking form and 50% of the qualification fee before we will register any learner with the awarding body.

The remaining balance for the qualification will be invoiced eight weeks from enrolment.

There are no specific entry requirements to study for an NVQ, but you will need to be in a job or work placement that allows you to develop the skills needed to complete your qualification.

Prime Qualification will carry out an initial assessment of learner skills and knowledge to identify any gaps and help plan the assessment.

Download the syllabus:

ProQual Level 2 Diploma -Team Leading

A portfolio of evidence is collated with support from an allocated assessor to demonstrate achievement of the learning outcomes and assessment criteria for each unit. Evidence can include:

– Observation report by assessor

– Assignments/projects/reports

– Professional discussion

– Witness testimony

– Candidate product

– Worksheets

– Record of oral and written questioning

The awarding body for this qualification is ProQual.

This qualification is aimed primarily at security staff of any organisation who undertake stop and check procedures.

£1200 + vat

Bookings made by phone or email are provisional only. We must receive a completed booking form and 50% of the qualification fee before we will register any learner with the awarding body.

The remaining balance for the qualification will be invoiced eight weeks from enrolment.

There are no specific entry requirements to study for an NVQ, but you will need to be in a job or work placement that allows you to develop the skills needed to complete your qualification.

Prime Qualification will carry out an initial assessment of learner skills and knowledge to identify any gaps and help plan the assessment.

Download the syllabus:

ProQual Level 2 Award – Diversity and Inclusion

A portfolio of evidence is collated with support from an allocated assessor to demonstrate achievement of the learning outcomes and assessment criteria for each unit. Evidence can include:

– Observation report by assessor

– Assignments/projects/reports

– Professional discussion

– Witness testimony

– Candidate product

– Worksheets

– Record of oral and written questioning

The awarding body for this qualification is ProQual.

There is only one pathway available for this qualification.

The aim of this qualification is to enable learners to build up their skills ready for employment, skills such as written and verbal communication, preparing for interviews, creating and online profile, presenting their achievements and expectations, working in a team, managing their finances.

£300 + vat

Bookings made by phone or email are provisional only. We must receive a completed booking form and 50% of the qualification fee before we will register any learner with the awarding body.

The remaining balance for the qualification will be invoiced eight weeks from enrolment.

There are no specific entry requirements to study for an NVQ, but you will need to be in a job or work placement that allows you to develop the skills needed to complete your qualification.

Prime Qualification will carry out an initial assessment of learner skills and knowledge to identify any gaps and help plan the assessment.

Download the syllabus:

ProQual Level 2 Award – Smart Skills for Employment

£300 + vat

A portfolio of evidence is collated with support from an allocated assessor to demonstrate achievement of the learning outcomes and assessment criteria for each unit. Evidence can include:

– Observation report by assessor

– Assignments/projects/reports

– Professional discussion

– Witness testimony

– Candidate product

– Worksheets

– Record of oral and written questioning

The awarding body for this qualification is ProQual.

This qualification is appropriate for individuals working in all sectors and aims to develop knowledge and understanding of mental health issues.

Contact us direct for pricing options.

Bookings made by phone or email are provisional only. We must receive a completed booking form and 50% of the qualification fee before we will register any learner with the awarding body.

The remaining balance for the qualification will be invoiced eight weeks from enrolment.

There are no specific entry requirements to study for an NVQ, but you will need to be in a job or work placement that allows you to develop the skills needed to complete your qualification.

Prime Qualification will carry out an initial assessment of learner skills and knowledge to identify any gaps and help plan the assessment.

Download the syllabus:

ProQual Level 2 Award – Mental Health First Aid Awareness

A portfolio of evidence is collated with support from an allocated assessor to demonstrate achievement of the learning outcomes and assessment criteria for each unit. Evidence can include:

– Observation report by assessor

– Assignments/projects/reports

– Professional discussion

– Witness testimony

– Candidate product

– Worksheets

– Record of oral and written questioning

The Level 2 Diploma in IT User Skills qualification is suitable for a wide range of learners and allows for flexibility and choice of units appropriate to the candidate needs. The qualification includes how to use software including design, database, imaging and audio software. You will learn the importance of internet safety. The qualification can be delivered remotely.

£1250.00 + vat

Bookings made by phone or email are provisional only. We must receive a completed booking form and 50% of the qualification fee before we will register any learner with the awarding body.

The remaining balance for the qualification will be invoiced eight weeks from enrolment.

There are no specific entry requirements to study for an NVQ, but you will need to be in a job or work placement that allows you to develop the skills needed to complete your qualification.

Prime Qualification will carry out an initial assessment of learner skills and knowledge to identify any gaps and to help plan the assessment.

A portfolio of evidence is collated with support from an allocated assessor to demonstrate achievement of the learning outcomes and assessment criteria for each unit. Evidence can include:

– Observation report by assessor

– Assignments/projects/reports

– Professional discussion

– Witness testimony

– Candidate product

– Worksheets

– Record of oral and written questioning